帮助与支持
Help & Support
常见问题
试用结束后会自动扣费吗？
不会。开始前 App 会展示试用期限和永久解锁的本地价格；领取后可完整体验。到期后继续记录、预测和分析需要主动确认一次性购买，无需取消、不会自动续费。设置的永久 VIP 入口可购买或恢复权益；换机请使用原购买所用的 Apple 账户。到期后仍可查看、导出和删除原有记录。退出产品账号或删除数据不会重新开始试用。
需要注册或联网吗？
有效试用或永久解锁期间，无需登录产品账号，离线也能记录、预测和查看洞察。完整同步范围可在设置的“数据与隐私 → 同步说明”中查看；当你继续并成功登录，即表示你同意 iPhone 连接 Wristlab 认证账号，并自动把当前手机经过隐私过滤的月经来了档案与所选账号合并、同步到你自己的其他 iPhone。你明确填写的情绪/身体分类、内置或自定义状态、严重度和生活影响会随档案同步；状态负担热图和经前模式只在 iPhone 重新计算。不会上传腕温、静息心率、HRV、睡眠摘要、HealthKit 标识、PDF 或诊断日志。月经来了没有广告或分析服务。
账号同步失败或换账号时怎么办？
同步在登录成功、App 回到前台和记录变化后自动进行。离线、限流或暂时服务异常时，本机与手表记录会保留，App 会自动退避重试；会话失效时才需要按提示重新登录。若本地档案无法读取，月经来了会阻止云档案读写和删号，请先重试读取；若始终失败，请联系开发者；重新安装会移除未同步的本机记录。换账号时不会复用上一个账号的同步基线；Apple 登录成功后，当前手机数据（可能包含上一账号或未登录时的记录）会自动并入新账号。请在登录前的同步说明中确认这一范围；若不希望合并，请不要继续登录新账号。
为什么看不到健康体征或历史周期？
首次进入时，月经来了会先说明读取 Apple 健康的用途、五类数据和同步边界；你可以继续到系统授权页，也可以跳过。授权后，可见的经期历史以及睡眠腕温、静息心率、HRV（HealthKit 指标为 SDNN）和睡眠摘要会自动读取，App 启动或回到前台时也会自动刷新，设置仍不提供独立手动导入；“Apple 健康与数据”可查看本次使用的最近读取和最新生理样本时间，并在已请求访问后重新读取。旧测试版如果只请求过健康权限、但没有确认导入历史，会在今天、洞察或“Apple 健康与数据”中再显示一次同样说明；确认一次后以后自动，并不是每次手动刷新。若没有数据，可点“设置 → 数据与隐私 → Apple 健康与数据”查看说明；再打开 iPhone“健康”App，依次进入“右上角头像 → 隐私 → App 与服务 → 月经来了”，开启经期、手腕温度、静息心率、心率变异性和睡眠，并确认对应类型确实有记录。Apple 出于隐私不会向 App 透露某一项读取权限是否被拒绝，所以该入口提供中性读取状态和恢复步骤，不会假装能逐项检测；重新读取不会绕过历史导入的明确同意。洞察里的“预测数据准备度”会分别列出已识别完整间隔和四类体征日数。“当前周期信号覆盖率”只衡量可用程度，所以即使显示 100%，当前周期太早、未检出连续腕温上移或生理与历史中心冲突时，生理参考仍会暂不可用。若已形成当前腕温上移但尚无完整历史体征周期，App 会使用默认参考给出低可信、宽范围的“初步生理参考”；完成一个体征周期后才开始个人化。可在该卡片点“导出预测诊断报告”，用原因码和门槛结果进一步排查；报告不含原始健康数值、经期日期或身份标识，也不会自动上传。静息心率或 HRV 只在实际支持时增强当前模式，睡眠只调节数据质量。Apple 健康写入只包含你主动保存并授权的经期和经量；经血颜色、痛感、备注、内置/自定义今日状态、严重度和生活影响不会写入。拒绝、跳过或撤回权限不会影响手动记录和基于历史的估算。
Apple Watch 和 iPhone 上的内容为什么暂时不同？
确认手表已与这台 iPhone 配对、两端都安装了 App，并让设备保持可连接。设备通信有时需要一些时间；打开两端 App 后再检查。Watch 不登录、不直接联网；iPhone 通过 Apple WatchConnectivity 中转周期记录，以及历史中心、可选生理中心、最终日期与范围、生理证据强度和聚合准备度组成的紧凑派生投影。腕温、静息心率、HRV、睡眠的原始或按日样本、HealthKit UUID、事件分类明细和临时边界日期不会发送给手表或 Wristlab。登录后结构化每日状态会进入账号同步，但不会发送给 Watch；状态负担热图和经前模式既不上传 Wristlab，也不发送给 Watch。
为什么预测范围会变化或不显示？
预测会根据你修正或新增的经期开始记录重新估算。只要已有一次开始记录，月经来了就会显示有界范围；历史较少或变化较大时会明确标为低可信度。有效的生理候选优先作为主要预测；暂不可用、过期或与历史估算差异过大时，使用周期记录估算。洞察显示当前候选日期、对应范围与可信度，以及实际信号类型、体征证据强度和可用数据。尚无完整体征周期时，生理候选仅作为低可信度的初步参考，保持较宽范围；完成一个体征周期后才开始个人化。只有腕温可用时只会写“腕温上移”，不会说成三项信号共同支持，也不会确认排卵。没有健康权限仍会使用历史记录估算。
为什么记录显示“更像新的经期开始”或“暂时无法判断”？
这是预测层对出血开始记录的非诊断估算分类，用来减少短间隔或长间隔对结果的误导。分类不会改写、删除或新增你的真实记录；长间隔的临时计算边界也不会进入日历或 Apple 健康。请先核对记录；如有持续、异常或令你担心的出血，请咨询合格的医疗专业人员。
为什么看到“月经不规律”、“月经稀发”或“月经延长”？
这些是记录提醒，不是诊断。最近 4 个完整周期的最长与最短长度相差至少 17 天时提醒不规律；档案已完整覆盖过去 6 个自然月且其中记录少于 3 次经期时提醒稀发；过去 6 个自然月至少 2 次经期连续持续 10 天或更久时提醒延长。请先核对记录；如有疑问或异常症状，请咨询合格的医疗专业人员。
今日状态和“经前模式”怎么看？
在原有“今日记录”中直接选择情绪或身体状态；内置项和你在对应分类下新增的自定义项都可标为轻微、中等或严重，并可记录对日常生活的整体影响。你也可以明确记录当天没有明显状态；未填写的日期不会被当作没有状态。经期历史用湖蓝与琥珀圆点标记两类状态，并可多选任意内置或自定义项筛选，符合任一已选项的日期都会显示。洞察会根据真实周期位置自动比较经期前 7 天与周期第 5–10 天，内置与分类后的自定义状态使用相同规则，不需要你判断或标记 PMS；一个合格周期只显示初步观察，多个合格周期方向一致后才显示重复模式，整月持续与经前进一步加重会分开表达。腕温、心率、HRV 和 Apple 健康睡眠不会被用来猜测情绪。旧测试版中无法判断情绪/身体分类的自定义症状文字会在升级时清理，其他经期、经量、经血颜色、痛感、内置状态、备注和结构化状态记录都会保留。这些内容只帮助回看记录，不诊断 PMS 或 PMDD；严重、持续或影响安全的状态请及时联系合格医疗专业人员或当地紧急支持。
经期结束日期预测与自动补全有什么区别？
“预计经期结束”会在 iPhone 今天页和手表周期详情中提供只读日期参考，不依赖自动补全开关，也不代表出血已结束。“自动补全经期结束日”初始关闭。开启后，App 会按以往记录时长补全结束日；历史不足时按 7 天参考。这只是补全 App 中的记录，不代表实际出血已经结束，你始终可以在日历修改。如果自动导入的 Apple 健康历史中至少有 2 次完整经期，最近最多 6 次的时长都在 2–10 天且最长与最短相差不超过 3 天，App 可只自动开启一次，并取这组记录的最长天数。你可随时关闭；关闭后后续自动导入不会再静默开启。补全后如果你在 iPhone 或 Watch 上从次日起连续补记第 4 个额外经期日，功能会关闭，已补记的日期会保留。
提醒没有出现怎么办？
新用户的“经期将至”和“每日记录”初始开启，入门时会请求系统通知权限。旧测试版中能确认为从未选择提醒的初始状态会使用同一默认值；若旧数据已发生其他设置修改、无法区分默认关闭与主动关闭，则保守保持关闭，明确选择绝不会被升级覆盖。开关表示你是否想要该提醒；如果拒绝权限，这台 iPhone 不会发送，设置会明确提示并提供系统通知设置入口，但不会关闭另一台设备的提醒。你仍可在 App 内关闭提醒意图。可在设置调整这台 iPhone 的提醒时间，并查看下一条已安排的提醒。提醒只在设备本地安排；专注模式、通知摘要、低电量或系统调度都可能延后显示。自动补全经期结束日初始关闭，与通知权限无关；符合稳定历史规则的 Apple 健康导入仍可能只自动开启一次。
如何切换 App 语言？
在月经来了的“设置 → 通用”点“App 语言”，系统会打开这个 App 的 iPhone 设置页；在系统的语言选项中选择系统提供的 App 语言。返回或重新打开 App 后，iPhone 界面、弹窗、PDF 和本地通知会使用系统为本 App 选择的语言，待发送提醒也会重新排程。月经来了不另存或同步语言偏好，Apple Watch 仍跟随 watchOS 的语言。
如何删除数据？
单条记录可在对应日期编辑或删除。未登录时，卸载 App 会移除这台设备上的本地 App 内容；已登录时，可在“账号管理”中选择“删除月经来了账号与数据”，经两次确认并收到服务端成功结果后删除服务端档案、本机和 Watch 副本。卸载不会清空既有云档案，这些操作也都不会删除 Apple 健康中的记录或轻递等其他 Wristlab App 的数据与权益；健康记录请在 Apple“健康”App 中单独管理。
医生报告会自动上传吗？
不会。只有你明确选择生成或分享时，PDF 或预测诊断报告才会在设备上形成并交给 Apple 系统分享面板。预测诊断报告只含原因码、门槛、计数、覆盖率、有界质量/置信分数和布尔判定，不含原始健康数值、经期日期或身份标识。你决定接收人、App 或保存位置；分享后的副本需要在对应目的地中管理，卸载 App 或删除账号都不会删除它们。
重要健康说明
周期、经期与预计排卵期内容只是估算，不是诊断，也不能确认排卵。月经来了不评估避孕效果，不提供用药建议，不能作为避孕工具，也不应成为避免或计划怀孕的唯一依据。
如有异常症状、怀孕可能或健康与用药疑问，请咨询合格的医疗专业人员；紧急情况请联系当地急救服务。
Frequently asked questions
Will I be charged automatically?
No. The app shows the trial duration and local lifetime price before you claim the trial. Continuing to record, predict and analyze after expiry requires an explicit one-time purchase. There is no automatic renewal and nothing to cancel. Open Lifetime VIP in Settings to buy or restore using the original Apple Account. Existing records remain viewable, exportable and deletable. Signing out or deleting records does not restart the trial.
Do I need an account or internet connection?
During a valid trial or after lifetime unlock, logging, predictions and insights work without signing into a product account or going online. Full sync details are available under Data & Privacy in Settings. Continuing and successfully signing in means you agree that iPhone may contact Wristlab to authenticate the account and automatically merge and sync this phone’s privacy-filtered Hello Cycle archive with the selected account on your other iPhones. Emotional/Physical categories, built-in or custom feelings, severity, and daily-life impact you explicitly enter are synchronized; the burden heatmap and premenstrual-pattern analysis are recalculated on iPhone. Wrist temperature, resting heart rate, HRV, sleep summaries, HealthKit identifiers, PDFs, and diagnostic logs are not uploaded. Hello Cycle has no advertising or analytics service.
Account sync failed or I changed accounts
Sync runs automatically after sign-in, whenever the app returns to the foreground, and after records change. If the device is offline, rate-limited, or the service is temporarily unavailable, phone and Watch records remain and the app retries with bounded backoff; sign in again only when the session-expired notice appears. If the local archive cannot be read, Hello Cycle blocks cloud archive access and account deletion. Retry reading it first; if that keeps failing, contact the developer. Reinstalling removes local records that have not synced. Switching accounts never reuses the previous account’s sync base. After Apple sign-in succeeds, current phone data—which may include records from a prior account or local-only use—is automatically merged into the new account. Review this scope in the pre-sign-in disclosure; do not continue with the new account if you do not want that merge.
Health signals or cycle history are missing
On first use, Hello Cycle explains why it reads Apple Health, the five categories involved, and the sync boundary before you continue to the system permission sheet or skip. After authorization, visible period history, sleeping wrist temperature, resting heart rate, HRV (HealthKit uses SDNN), and sleep summaries are read automatically and refreshed when the app launches or returns to the foreground. Apple Health & Data shows the last read in this session and the latest physiological sample read. After requesting access, you can refresh here; there is no separate manual import flow. An earlier beta that requested Health access without confirming history import shows the same disclosure once in Today, Insights, or Apple Health & Data; after one confirmation, future imports are automatic rather than a repeated manual refresh. If data is missing, open Settings → Privacy & Data → Apple Health & Data for guidance. Then open Health on iPhone and go to Profile Picture → Privacy → Apps and Services → Hello Cycle; enable Menstrual Flow, Wrist Temperature, Resting Heart Rate, Heart Rate Variability, and Sleep, and confirm those categories contain records. For privacy, Apple does not reveal to an app whether read access to an individual category was denied, so this entry shows a neutral read status and recovery steps without pretending to inspect every switch. Refreshing never bypasses explicit consent for history import. Prediction data readiness separately shows recognized complete intervals and the four signal day counts. Current-cycle signal coverage measures availability only, so even 100% can still leave a physiology reference unavailable when the cycle is too early, no sustained wrist-temperature rise is detected, or the physiology and history centers conflict. If a current temperature rise is available before any complete historical signal cycle, the app uses a default reference to show a low-confidence, wide “preliminary physiology reference”; personalization starts after one complete signal cycle. Tap Export prediction diagnostics in that card to inspect reason codes and threshold results; the report contains no raw Health values, period dates, or identity data and is never uploaded automatically. Resting heart rate or HRV strengthens the current mode only when actually supportive, while sleep adjusts quality only. Apple Health writes include only period and flow records you actively save and authorize; blood color, pain, notes, built-in or custom daily feelings, severity, and daily-life impact are not written. Denying, skipping, or revoking access does not affect manual logging or the history-based estimate.
Apple Watch and iPhone temporarily differ
Confirm the Watch is paired to this iPhone, the app is installed on both, and the devices can connect. Device communication can take time; open the app on both devices and check again. Watch does not sign in or contact the service. Through Apple WatchConnectivity, iPhone relays cycle records and a compact projection containing the history-based center, optional physiology-based center, final date and range, body-signal evidence strength, and aggregate readiness. Raw or daily Health samples, HealthKit UUIDs, detailed event classifications, and temporary-boundary dates are sent neither to Watch nor Wristlab. Structured daily feelings enter account sync after sign-in but are not sent to Watch; burden heatmaps and premenstrual patterns are sent neither to Wristlab nor Watch.
A prediction changed or disappeared
Predictions are recalculated from corrected or new period-start records. Once one start is recorded, Hello Cycle keeps a bounded range; limited or variable history is clearly marked low confidence. A valid body-signal estimate takes priority. When it is unavailable, expired, or too far from the history-based estimate, the app uses cycle history. Insights shows the selected estimate’s date, range and confidence, along with the actual signals, their evidence strength and available data. Before a complete signal cycle exists, the body-signal estimate remains a low-confidence preliminary reference with a wide range. Personalization starts after one complete signal cycle. Temperature-only evidence is labeled only as a wrist-temperature rise, never as three-signal support, and it cannot confirm ovulation. Without Health access, the history-based estimate still appears.
Why does a record say “more like a new period start” or “not enough information to tell”?
This is a non-diagnostic estimate-layer classification of a recorded bleeding start, used to reduce misleading effects from short or long gaps. It never rewrites, deletes, or adds to your real records, and a temporary long-gap boundary never appears in Calendar or Apple Health. Check your records first, and ask a qualified health professional about persistent, unusual, or concerning bleeding.
Why do I see “irregular,” “infrequent,” or “prolonged periods”?
These are record notices, not diagnoses. Irregular periods appears when the longest and shortest of the latest 4 complete cycles differ by at least 17 days. Infrequent periods appears when the archive fully covers the past 6 calendar months and contains fewer than 3 recorded periods. Prolonged periods appears when at least 2 periods in the past 6 calendar months each lasted 10 consecutive days or longer. Check your records first, and ask a qualified health professional about concerns or unusual symptoms.
How do daily feelings and premenstrual patterns work?
Use the existing daily entry to select Emotional or Physical feelings. Built-in items and custom items you add within either group can be rated mild, moderate, or severe, with one overall daily-life impact. You can explicitly record no noticeable symptoms; an unfilled date is never treated as symptom-free. Period History marks the two groups with lake-blue and amber dots. Its multi-select filter uses OR logic, so a date appears when it contains any selected built-in or custom feeling. Insights automatically compares the 7 days before an actual period with cycle days 5–10, applying the same rules to built-in and categorized custom feelings, so you never need to decide or label PMS. One eligible cycle is preliminary; recurring wording needs consistent eligible cycles, while persistent all-month feelings are separated from premenstrual worsening. Wrist temperature, heart rate, HRV, and Apple Health sleep never infer mood. Custom-symptom text from an earlier beta that cannot be classified as Emotional or Physical is removed during upgrade; period, flow, blood-color, pain, built-in-state, note, and structured-state records are preserved. This is a record pattern, not a PMS or PMDD diagnosis; seek qualified medical or local emergency support for severe, persistent, or safety-related symptoms.
How do the estimated end date and automatic completion differ?
The estimated period end appears on Today on iPhone and in cycle details on Watch. This read-only estimate works independently of automatic completion and does not confirm that bleeding has ended. Automatic completion is off initially. When on, the app fills the end date from your recorded durations, or uses 7 days when history is limited. This fills an app record; it does not determine when bleeding actually ended, and you can always correct it in Calendar. If automatically imported Apple Health history contains at least 2 complete periods and the latest up to 6 all last 2–10 days with no more than a 3-day spread, the app may auto-enable it once using the longest duration. You can turn it off at any time; later automatic imports will not silently enable it again. If you log a fourth consecutive extra period day on iPhone or Watch after a filled end date, the feature turns off and keeps every corrected day.
A reminder did not appear
Upcoming Period and Daily Log start on for new users, and onboarding requests system notification permission. An older beta archive that can be identified as untouched uses the same defaults; if another setting changed and the old data cannot distinguish a default-off value from an opt-out, it conservatively stays off. An explicit choice is never overwritten by an upgrade. Each switch represents whether you want that reminder. If you deny access, this iPhone does not deliver it and Settings clearly explains the permission state with a link to system notification settings, without turning reminders off on another device. You can still turn the reminder intent off in the app. Settings lets you change reminder times on this iPhone and see the next scheduled reminder. Reminders are scheduled only on device; Focus, Notification Summary, low power, and system scheduling can delay presentation. Fill Period End Date Automatically starts off and is unrelated to notification permission; a qualifying stable Apple Health import may still enable it once.
Change the app language
In Hello Cycle, open Settings → General and tap App Language. iOS opens this app's Settings page, where you can choose the system language for Hello Cycle. After returning to or reopening the app, the iPhone UI, dialogs, PDFs, and local notifications use that language, and pending reminders are rescheduled. Hello Cycle does not separately store or sync a language preference; Apple Watch continues to follow watchOS.
Delete data
Edit or delete an individual record on its date. When signed out, uninstalling the app removes local app content from that device. When signed in, choose Delete Hello Cycle Account & Data under Account Management; after two confirmations and server success, the server archive plus phone and Watch copies are deleted. Uninstalling does not clear an existing cloud archive. None of these actions deletes Apple Health records or data, memberships, or entitlements in other Wristlab apps such as Wrist Signal. Manage Health records separately in Apple’s Health app.
Are clinician reports uploaded automatically?
No. A PDF or prediction-diagnostics report is created on device and passed to Apple’s system share sheet only when you explicitly choose to generate or share it. The diagnostics report contains only reason codes, thresholds, counts, coverage, bounded quality/confidence scores, and Boolean decisions—no raw Health values, period dates, or identity data. You select the recipient, app, or save location. Manage shared copies at that destination; uninstalling the app or deleting the account does not delete them.
Important health notice
Cycle, period, and estimated ovulation information is an estimate, not a diagnosis, and cannot confirm ovulation. Hello Cycle does not assess contraceptive effectiveness or provide medication advice. Do not use it as contraception or as your only basis to avoid or plan pregnancy.
Consult a qualified health professional about unusual symptoms, possible pregnancy, or health and medication questions. Contact local emergency services in an emergency.
联系开发者Contact the developer
Email: linqun0123@gmail.com